Summary By telephoning a healthcare call centre, individuals in Sweden can consult a nurse to discuss medical problems and health care accessibility, and to receive professional information on how to find their way about the health care system. The aim of the study was to identify problems, difficulties and disadvantages that telephone nurses with...
Read more →ORGANIZATIONAL PERSPECTIVE Often suffering from stress (n = 10). The issue of having a queue of people waiting to speak to you was brought up by many of the nurses. If the wait is long the nurse knows that callers get irritated and this makes the consultations shorter to try to reduce callers’ irritation....
Read more →Findings PHASE 1 The open-ended question generated 154 statements, which were categorized into 24 problem categories (Table 1). Some statements were relevant to more than one category. Ten problem categories were mainly related to the nurse perspective, i.e. the experienced problems were associated to the qualities of the nurse, eight principally to the patient...
Read more →Method THE DELPHI TECHNIQUE Linstone &Turof (1975) recommend the Delphi technique in cases where exploration of the problem studied benefits from subjective statements made on a collective basis, where more individuals are needed than can interact face-to-face. The Delphi technique is used to produce a convergence and consensus of opinion on a particular topic...
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